UK Shipping & Delivery
UK Shipping & Delivery
Last updated: 26 October 2026
This policy explains delivery to the United Kingdom. For another enabled destination, use the delivery options shown at checkout or contact us before ordering.
Free standard UK delivery
Standard delivery to eligible UK addresses is free (£0.00), with no minimum order value. Delivery availability is confirmed for your address at checkout. We do not offer cash on delivery.
Estimated delivery time
- Processing and dispatch: up to 3 working days after order and payment confirmation.
- Transit after dispatch: approximately 7 working days.
- Total estimated delivery: 10–12 working days from order confirmation, including processing and a delivery allowance.
The total is not an additional 10–12 working days after dispatch. Working days are Monday to Friday, excluding relevant public holidays. Any different product-specific delivery estimate will be shown before purchase. This is an estimate, not an express-delivery guarantee; it does not remove your rights if an agreed delivery commitment is missed.
International fulfilment
Ta em Casa operates from Brazil and uses international fulfilment partners. Products may be dispatched directly from suppliers outside the UK, including China. We do not claim UK stock or a UK warehouse unless expressly stated for the relevant product.
Tracking and separate parcels
Available tracking details are sent by email after dispatch. Tracking can take time to update following handover to the carrier. An order may arrive in separate parcels; splitting an order does not add a standard delivery charge.
VAT and import charges
The currency and full order total are shown before you pay. Check these before placing your order. The order summary shows the taxes and charges collected by Ta em Casa. Free delivery refers to the shipping charge and is not, by itself, a statement about customs duty or import VAT. The tax treatment of an international shipment depends on its origin, destination and consignment value. Any additional import charges payable by you must be disclosed before you place the order; statutory tax obligations cannot be transferred by this policy. If you receive an unexpected customs or carrier payment request, contact ajuda@taemcasa.com so we can check it before you pay.
Delays, missing parcels and damage
Contact us if your order has not arrived within the estimated window, tracking has stopped, or a parcel arrives damaged. We will investigate and provide an appropriate solution. We remain responsible for delivery until you or your nominated recipient receives the goods, except where the law provides otherwise for a carrier independently appointed by you.
If an agreed delivery deadline is missed, your rights may include setting an appropriate additional deadline or cancelling, depending on the circumstances. Unless a different delivery time has been agreed, UK distance-selling rules generally require delivery within 30 days. We will not require you to accept an indefinite delay.
Address changes
Check your delivery address and postcode before paying. Email us promptly if a correction is needed. We will try to amend it before dispatch; changes cannot be guaranteed once fulfilment has started. Any proposed redelivery charge must be explained and agreed, rather than automatically imposed.
Our Returns & Refunds Policy explains cancellations and our 30-day free-return offer. Nothing in this policy limits your statutory consumer rights.
Ta em Casa · taemcasa.com · ajuda@taemcasa.com